Buyers Guide

Our 'Buyer Guide' below essentially outlines how we do business. As a member of the LAPADA (the Association for Antique and Fine Art Dealers), we have a code of conduct the purpose of which is to reassure our customers and give them confidence when they make a purchase from a member. When you buy from a LAPADA member, such as ourselves, you will be given a written invoice stating our trading name, address and telephone number, date of sale, brief description of the item(s) – including the approximate date, any major restoration or alteration to the item since original manufacture and of course the price paid. We hope you find the below information useful, any questions at all, please get in touch.


Payment Options

We accept payment by BACS (bank transfer), through PayPal or cheque.  BACS is a direct transfer of funds from the customers bank account to Jack Shaw & Co account.  PayPal is a safe and quick way of making purchases online.  You can sign up to PayPal free of charge via the following link:  www.paypal.co.uk.  If you choose to pay by cheque please contact us first.

Postage & Shipping

All items will be dispatched within 2 working days of placing an order using Royal Mail Special Delivery and UPS for items that are unsuitable for Royal Mail to handle. Postage and Packaging are provided to our customers free of charge. Items are packed with great care; however, in the unlikely event that an item is damaged during transit please contact us within 2 hours of receipt of the parcel. All goods are insured during transit and are therefore covered until they are received by the customer. A receipt with full details of your purchase will be included in your parcel which clients may wish to use for insurance purposes.

Please note: you should notify us immediately of damaged goods.

Returns

Clients have 10 days in which to return goods; please contact us as soon as you decide to return the item. This does not affect your statutory rights. All items should be returned to the following address in the same condition in which they were dispatched and are the resposibility of the customer until they have been recieved by Jack Shaw & Co :

The Old Grammar School

Skipton Road

Ilkley

West Yorkshire

LS29 9EJ

England

Confidence & Code of Practice

Jack Shaw & Co is a member of LAPADA, the Association for Antique and Fine Art Dealers. LAPADA has over 600 members across the UK, which are obliged to follow a strict code of practice designed to reassure customers of the quality and integrity of its members.

Weights & Measures

We have taken care to include weights and measures on most items however please note that all weights and measures are approximate.

Do you ship internationally?

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